Become a Member & Join our Community
When you become a member of our Drop-in Childcare program, we hope your family will take advantage of the many other programs and services offered by Childhood Connections, from developmental screening tools like the Ages & Stages Questionnaire® (ASQ) to our ever-popular Early Learning Library!
How Our Membership and Fees Work
Registered members get access to a secure online account that makes it easy to book, cancel, and update their membership.
Membership fees are billed on the 25th of each month for the following month. To change your membership, you must submit a Membership Change Form by the 15th of the month for the following month.
- Your June membership will be billed on May 25th.
- To change your membership plan for June, you will need to submit your Membership Change Form by May 15th.
How Do I Book Hours of Care?
Begin by logging in to your account.
Go to the Packages tab in your Family Account.
Using the dropdown menus, select your child’s name and the month you would like to purchase hours for.
Click Add Package to Cart.
Mix and match Packages to get the exact number of hours your family needs.
Click Purchase and add your payment details to complete payment.
Go to the Booking tab in your Family Account.
Click the date you would like to book in for.
Select the hours of care you need.
Click the Book button near the top of the page.
Please note; All booking reservations are by the hour, on the hour and include a 10-minute grace period on either end for drop off and pick up. Please schedule accordingly.
Late Pickups and Early Drop-offs
All bookings are on the hour, by the hour and include a 10-minute grace period at either end of the hour for drop-offs and pickups.
To drop off more than 10 minutes “early”, please book into the previous hour. If you run later than 10 minutes past your child’s original pickup time, they will be booked into the next hour.
If you are more than one hour late, a staff member will contact you. If parents/guardians cannot be reached, we will contact your child’s Emergency Contact for pick up.
What Happens to Leftover Hours?
At the end of each month, leftover hours are transferred to the following month, less two hours. This fee will be waived if you have canceled bookings due to illness.
- You have 10 remaining hours at the end of May
- 8 hours will roll over to your account in June
Please email email@example.com before the end of the month to inform the Coordinator of your reasons for canceling.
Additional Fees and Refunds
Fees for late pickup/early dropoff and incidental charges are sent to members via their online Childhood Connections account with payment due by the 1st of the following month. Unpaid invoices will be manually billed to the credit card on file after 3 months of non-payment or upon cancelation.
Childhood Connections is not able to provide refunds for months-in-progress. Hours purchased for future months will be refunded by request. To request a refund, please email firstname.lastname@example.org.
Canceling Your Membership
To switch between membership types or cancel your membership, you must submit a Membership Change Form by the 15th of the month for the following month.
- To cancel your membership for June, you will need to submit your Membership Change Form by May 15th.
Upon membership cancellation, final invoices are billed to the credit card on file.
When you cancel your membership, you will forfeit any leftover hours in your final membership month. Hours purchased in advance for future months will be refunded at your request.
Come Visit Us
We know that choosing the right childcare provider is a big decision. It’s important to us that you and your child are comfortable and that we can get to know each other. Please complete our online application form and we will get in touch to schedule an orientation tour.